Updated 1 August 2026
Refund and withdrawal policy
Rules applicable to ChiwaDrop subscriptions and digital services.
Requests and contact
Send your request to contact@chiwadrop.com with the account email, invoice reference and reason. We acknowledge receipt and communicate the decision and expected processing time.
EU 14-day withdrawal period
Where mandatory consumer law applies, an eligible consumer may withdraw within 14 days of concluding the contract. For digital services started before the end of that period, prior express consent and acknowledgement of the resulting loss of the withdrawal right may apply once the service has been fully performed.
Refund situations
A duplicate payment, an amount charged after an effective cancellation, or a service that cannot be activated for reasons attributable to ChiwaDrop may qualify for a full or partial refund after verification. Usage already delivered, third-party costs already incurred and breaches of the terms may affect eligibility where permitted by law.
Processing
Approved refunds are returned through the original PayPal payment method. Provider and banking delays may apply. Requesting a refund does not automatically cancel future renewals; cancellation must also be requested from the account or support.